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5B Av. Princesse Alice, 98000 Monaco
- +377 93 25 01 32
- https://www.ysl.com/
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Mon11:00 to 19:00Tue - Sat10:00 to 19:00SunClosed
Saint Laurent
Saint Laurent, founded by Yves Saint Laurent and Pierre Bergé, is a French luxury fashion house famous for its sophisticated Parisian designs. It offers high-end men’s and women’s clothing, accessories, and more.
ACTIVE EVENTS
Karim Osman Google Reviews
I was buying a bag for my Mom, the whole experience just didn't feel right. I can tell you the sales at Nike stores are more helpful. I think the staff need a bit more training or I was expecting a bit more attention since the store was completely empty. I don't know
Farzana Abdul Halim Google Reviews
Horrible discrimination & lack of empathy. Insincere & dishonest. I started my daytrip in Monaco with the intention of buying a YSL wallet as mine was stolen off of the train in Milan, and I needed a replacement. I came in and told SA Daniel what happened but he seemed to have 0 empathy for me so okay fine, it’s not a big deal, maybe he didn’t understand me as I spoke english. He served my sister and I some cheap water from a plastic bottle but it’s still fine, we closed one eye to that too. I chose the wallet I wanted and asked for a new piece, he said okay and disappeared for awhile in the backrooms. I trusted him and so when it was time for payment, I didnt check the wallet and this time he served us Evian water after the payment was done. After leaving my gut feeling told me something was wrong so I opened the packaging and checked the wallet… It was the display piece that I clearly remember because it had a loose thread and scratches on the zipper and hardware. The AUDACITY to do this to a customer. Maybe he thought because I was a tourist that I would leave Monaco and realise it later so it wouldn’t be his problem anymore? Or that he could deceive me into thinking that was a new piece? Or am I a second class customer because i’m Asian? We immediately went back to the store and I asked a lady to help me because she was the next available SA. I told her that I asked SA Daniel for a new piece and he gave me the display and she asked to see it. She then said to me ‘I think this is a new piece actually’ and I said ‘No, check your system’. Of course it was indeed the display piece and now 2 SAs have lied to my face. SA Daniel came up to me and asked what’s the issue so I told him. HIS RESPONSE WAS RIDICULOUS. He said ‘It was the last piece’ and I said ‘you should have told me’ and he said ‘WHY?’ What the f. He dared ask me why?? I said ‘so I can check to see if its ok?!’ and his reply was ‘ok we can do a refund!’ He had 0 remorse 0 guilt 0 sincerity. Only after the refund did he utter one pathetic ‘sorry’ but I was too pissed to bother. So I purchased the next day in Cannes 🎀
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nitish agrawal Google Reviews
I recently visited the YSL store and had an extremely disappointing experience. The sales associate, Nicole, was not welcoming and never smiled. Throughout our visit, we had to repeatedly ask her to show us different bags and colors. Her efforts to assist us were minimal, making the shopping experience frustrating. I have been purchasing luxury brands for years and have never encountered such poor service. Despite the subpar customer service, I ended up buying a €1400 bag for my girlfriend because it was our last day and she truly loved it. I hope YSL addresses this issue to improve the in-store experience for future customers.
Canute the Great Google Reviews
Saint Laurent Monaco staff were patient and hospitable as I chose a gift for my partner. They also assisted with the VAT reclaim process. Owing to the VAT refund for tourists, the prices here are substantially cheaper than locations in Canada. I believe we saved around 20%, which is solid for a high ticket item.
Evita Google Reviews
Had the best experience with our SA Loulou. He was extremely helpful, kind and most importantly honest. He was telling me the truth about how he felt regarding what I was trying on. And that I appreciated more than anything. Highly recommend, amazing service.
Kari W Google Reviews
I had the best experience with SA Xenia. I was specifically after the LE 5 À 7 HOBO BAG, which she gladly presented to me a brand new one still having wrapping around. The final presentation and her guidance through the process of Tax Free were perfect. She made me feel comfortable and welcomed at the boutique as it was extremely hot outside and offered me to stay longer to avoid this heat. I was never left without attention even when she was assisting other customers and that I believe is a beautiful customer service and takes a lot of effort to sustain. Thank you very much once again Xenia!
Dominic Guzman Google Reviews
I must say this might be the worst customer service in the whole company I've ever seen in my life such an exquisite brand and the people in this specific store in Monaco make it such a horrible horrible experience I do not recommend to deal with any of these people are spend your money in the store the worst customer service you can imagine from the manager to the employees the worst customer service
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