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7 REVIEWS

  • Zhan Zhao

    Zhan Zhao Google Reviews

    Overall rating:
    📅 on 2025-04-05

    I met Rosie and she was very welcoming. We had a great conversation. She showed us everything I was looking for. She showed us around with so much passion.

  • Yuan Zhang

    Yuan Zhang Google Reviews

    Overall rating:
    📅 on 2024-12-28

    Very friendly service. Though we didn’t make an appointment, still get into and tried many jewelry

  • J S

    J S Google Reviews

    Overall rating:
    📅 on 2023-06-13

    Amazing customer service. We received the ring today, and they are just stunning. Thanks to Rosie, she really took her time and effort to make us feel valuable and taken care of. Both me and my husband’s size were out of stock, so we had to get shipped from out of country. Gladly I was updated every single step of the process till the final delivery. Plus the delivery was a week faster than the estimated time! Getting a wedding set was such a long journey to us. After searching and searching and comparing all the options, we finally choose GRAFF, and so glad we did :)

  • B Z

    B Z Google Reviews

    Overall rating:
    📅 on 2023-04-11

    We had an appointment but they made us wait for 30mins. We left without any service

  • Frederick Shepard

    Frederick Shepard Google Reviews

    Overall rating:
    📅 on 2022-07-14

    Best experience imagineable buying an engagement ring. Christina Hsu was awesome to work with and did everything she could to make the process fun and stress free. A+

  • Shuang Yin

    Shuang Yin Google Reviews

    Overall rating:
    📅 on 2022-06-04

    Very good in store experience, friendly staff helping with the selection.

  • C M&M

    C M&M Google Reviews

    Overall rating:
    📅 on 2021-02-22

    Very bad experience. The Chinese sales lady Vivian kept asking us budget. And I picked three styles and she only give me two to try because she claims she feels I don’t really like the other one. Also during Covid, she didn’t do any sanitizing throughout the whole process. Just directly take out and directly put back in after I try. I also asked question about different color/clarity for price range, she get super impatient and don’t answer any of my questions. Worst experience ever at Graff, especially after visiting Harry Winston opposite the street where everyone is super nice and patient.

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