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2 Av. Princesse Alice, 98000 Monaco
- +377 97 77 50 70
- https://www.balenciaga.com/
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Mon - Sat10:30 to 19:00SunClosed
BALENCIAGA
CMO is a luxury fashion brand offering an exquisite selection of clothing, shoes, and accessories for women and men, along with unique lifestyle objects.
ACTIVE EVENTS
Jonathan GOLABKAN Google Reviews
Super accueil de la part de Valerie et Théo :)! Merci pour vos conseils
MK
Nice range of bags and accessories and really kind assistance from the sales team
Jenna Google Reviews
Bought rodeo and another legendary bag in this store and all im gonna say is that they flipped my experience from worst to best in monaco :))) Lydia was amazing girl who helped us getting what we need. Every staff were super amazing. In case you forgot, its this one korean girl with tall german dude who disnt want to come to the store in the first place but i convinced him to come due to crazy hit. Anyways Thank you you guys make the best brand image.
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Yuriy Podgorbunskiy Google Reviews
I spend every Christmas in Monaco, Valeria is the best consultant I have ever seen! No boutique has such a friendly and nice atmosphere as in Balenciaga with consultant Valeria 🙌😍
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Lina Bessonova Google Reviews
Warning for anyone dealing with Balenciaga - if you have issues with their products, most likely you will not be helped. I brought my bag for repair, and haven't seen it since six months. The tracking for the repair is K000549119. First of all, my white hourglass bag yellowed evenly at all the edges - something that's not expected from a luxury brand. My Coach bag which I throw on the ground, leave in the sun and take zero care of is perfectly white after two years - but not a carefully treated Balenciaga. That fact aside, November 8th I brought the bag for repair, and haven't seen it since (it's May 4th today). I come for work to Monaco once a month, and each month I went back to the boutique, only to have the staff telling me - The bag is still being inspected (a month, two). We will call/email you back (no call back, no email, nothing). - Then I was told that I will get a replacement bag "soon". (where is my own bag? Lost?) - The next visit again, nobody knew where was the bag. - March 14th, I wrote an email from the official Balenciaga website, and no one responded. - Either March 22nd or April 4th I came again. The salesman looked at me with great surprise and said "But you came and picked up your bag!" - which I did not. He asked to check my documents (!) and said he would check surveillance cameras to see that it's not me who got the bag. I felt so totally stupid - not a way to feel in a boutique, but unsurprising from this brand. He said, if it's not me on the cameras, I can pick up the bag in two weeks. I replied I would be away and would be back in a month, so the bag will surely be there. - Today, exactly a month later, I happily went to Balenciaga, expecting the bag to be there. How naive of me. I was told that "The bag was sent to your address, but you weren't home and it is now on the way back to us"- I was totally shocked. I asked, to which address have they sent it, because I surely did not provide any, and did not give consent to have any possible addresses they had in the system to be used for a delivery. The salesperson could not give me this information (why??). So first they give the bag to someone else, then they send another bag to someone else - what is this mess?? Today, I was told the bag will come Monday or Tuesday. However, by that time I will already be away for another month. So seven months in total (I guess waiting for the bag to go out of fashion?) Not one single time I heard "sorry" for my extremely frustrating experience, by the way. Nothing. The staff doesn't care, doesn't remember, the communication inside the team is disorganized, and I got, by now, a very clear feeling Balenciaga is a brand that doesn't care about its clients - luckily, there are many others, with a different attitude. If I do not get the bag back, I am really considering hiring a lawyer and suing the company.
Ekaterina Ivanova Google Reviews
Love the team! Fells like home when I come 🫶🏻
Jyriy Voznyuk Google Reviews
Five stars best of the best 👌 👍
Jacob K. Google Reviews
Very nice and friendly stuff. I will definitely come back.