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REVIEWS

  • Martin Adeo

    Martin Adeo Google Reviews

    Overall rating:
    📅 on 2026-01-30

    Amazing experience from the moment I made the reservation through the quick delivery process of the car. The vehicle was brand Nouveau and in mint condition. And the best part was the rate, very reasonable. I'd strongly recommend Elite Rent a Car, and will definitely use it again on my next visit to Houston. Thank you!

  • jose mendiola

    jose mendiola Google Reviews

    Overall rating:
    📅 on 2026-01-30

    Welcome to “Surprise Pricing: The Experience”
    I made a reservation online at a perfectly reasonable Prix and showed up thinking I was… renting a car. Rookie mistake.
    Immediately, I was informed—by someone clearly auditioning for Most Condescending Tone of the Year—that despite having valid non-owner’s insurance, I would be required to buy theirs for $38 per day. Apparently insurance only counts if they sell it to you.
    Next plot twist: my company debit card, which works everywhere else in the modern world, was suddenly unacceptable. This detail was never mentioned during the reservation, but surprises seem to be the theme here.
    Now for the math lesson:
    Original quote: $271 for the week
    Final “total”: $989 for the week
    Vehicle: a Camry that has clearly lived a full and emotionally challenging life
    Almost $1,000 for a Camry that looked like it should qualify for a senior discount. At that point I assumed it was a collector’s item. It was not.
    I declined the opportunity to be financially humbled and went to Budget, where I rented a Tesla the same day. No attitude. No forced add-ons. Same card accepted without hesitation.
    $294 total.
    If you enjoy:
    ✔️ Surprise rules
    ✔️ Magical Prix inflation
    ✔️ Being talked down to for asking normal questions
    Then this place might be for you.
    If you prefer transparency, professionalism, and numbers that don’t randomly triple — look elsewhere.
    Elite?😵‍💫
    They wanted elite pricing for a Camry that looks like it survived three owners, two breakups, and a questionable oil change schedule

    Such an unbelievable odd experience. 998.00 dollars 😂 please people avoid this place.

  • Naz Seay

    Naz Seay Google Reviews

    Overall rating:
    📅 on 2026-01-14

    Juan is amazing!! He took great care of me for 3 months straight! Never made the rental process a hassle and always remained professional!! The best help ever!

  • Valentin Tsvetanov

    Valentin Tsvetanov Google Reviews

    Overall rating:
    📅 on 2025-12-01

    Absolutely terrible experience. I’ve rented Automobiles all over the world and I’ve never seen anything like this. Elite Rent-A-Car added a completely random $150 “vaping charge” and claimed they have a “machine that detects how many times” someone vapes inside the car.

    Let me be clear:
    No rental vehicle has a device that can count vape usage.
    It’s scientifically impossible and feels like a made-up excuse to charge extra fees.

    When I returned the car, everything was perfectly clean and there was no smell at all. Instead of showing any proof or transparency, the staff just repeated the same story about their “machine.”

    This feels like a scammy add-on fee, nothing more.

    No email to contact, no proper customer support, nothing. Just a charge and a made-up explanation. I had to track down their contact info myself just to dispute something that never even happened.

    I strongly recommend avoiding this company unless you want to be surprised with random charges and zero accountability.
    Completely unprofessional and misleading.

  • Justin Hall

    Justin Hall Google Reviews

    Overall rating:
    📅 on 2025-11-21

    I genuinely value companies that operate with clarity and integrity — no hidden fees, no runaround, just a clean and simple process. That’s exactly what I experienced with Elite Rental Car.

    I needed a vehicle for Thanksgiving travel and spoke with Juan. He was direct, professional, and made everything effortless. Within minutes, I had pricing, availability, and a rate for a five-day rental that easily outperformed anything else in the area.

    The process was simple: a small holding deposit upfront and the remaining balance due at pickup. Unlimited miles were included, which made the decision even easier.

    I’m writing this review because great service deserves recognition. Elite Rental Car delivers transparency, efficiency, and professionalism — something that’s hard to find these days. I fully recommend them to anyone needing a reliable rental without the hassle.

  • asmar ahmad

    asmar ahmad Google Reviews

    Overall rating:
    📅 on 2025-08-25

    Excellent customer service especially the guy in front desk juan he is super nice and friendly guy Satisfied 💯

  • Shemica

    Shemica Google Reviews

    Overall rating:
    📅 on 2025-08-20

    I needed a car because I was having repairs done I called and spoke with Juan who was very helpful and kind he made the process very simple and upon my arrival I met another Amazing man by the name of Edwin whom shown what excellent customer service looks like and I am so blessed to have met both men and Elite service gets the business every time from me !!!!!!

  • Veronica Priscila Garcia

    Veronica Priscila Garcia Google Reviews

    Overall rating:
    📅 on 2025-07-19

    I had a great experience renting with Elite Rental Cars! Everything was smooth, professional, and right on time. A special thank you to Juan Miguel, who was incredibly kind, helpful, and always willing to go the extra mile to make sure I had everything I needed.

    He explained all the details clearly, offered special weekly promotions, and made the entire process so easy and stress-free. I truly felt taken care of. I highly recommend renting with Elite and asking for Juan Miguel, you’ll be in excellent hands!

  • K. J. Hough

    K. J. Hough Google Reviews

    Overall rating:
    📅 on 2025-06-17

    We had the pleasure of meeting a real gentleman by the name of Juan Miguel. Is has a very great character, demeanor and his personality was very outstanding. He was very informative, very patient and had a great attitude. A phenomenal Man who answered all questions with integrity, I would and will let everyone know to ask for Juan Miguel to assist them with renting a rental car. It was not the car that will make us come back in the near future, but Juan Miguel who impressed us. Bless you sir and Thank you again for all you have done and producing greatness for your customers.

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