Senior Travel Agent – Monaco Monte Carlo Travel (..

Senior Travel Agent – Monaco

Monte Carlo Travel (PLATINIUM GROUP) is the leading luxury travel agency in the Principality of Monaco since 1985.

Forty years later, the agency continues to provide world-class travel & hospitality services with the same meticulous approach, taking traveling to a whole new dimension and building the roads to unforgettable memories by offering truly unique voyage experiences. The personalized and tailormade service has taken customer care standard’s level to an unmatched height on the market. Whether is for leisure or business and is for an individual, a corporation or a sport team, Monte Carlo Travel provides the widest range of travel and also concierge services.

We offer the opportunity to each employee to find their career path within our organisation. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.

Join us and be part of a forward-thinking organisation where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.

In order to further strengthen our Travel & Conciergerie, we are looking for an experienced Travel Agent to:

Manage all steps related to each travel’s request for our international clientele (business and / or personal travels)
Acquire new clients
Cultivate existing client’s portfolio
Keep billing process as per standards set by our accounting department
Implement new practices and contribute to Monte Carlo Travel’s evolution

Main tasks & responsibilities
Help customers find a suitable package holiday or plan independent travel
Sell on a daily base all sort of travels from flights, accommodation, ground transportation to vacation packages using Amadeus booking system and other tools
Identify hotels and negotiate prices in order to offer the right product(s) to customers traveling abroad
Negotiate rates, conditions with partners, book outs, compensations and cancellation charges when needed
Imagine and invent new formulas and leisure agendas
Handle Platinium Group’s employees’ travels
Inform customers of changes, arrange refunds and handle complaints
Prospect, create and finalize barters or partnerships with sponsors and/or partners
Advise customers about passports, insurance, visas, necessary vaccinations
Handle general administrative tasks
Ensure sales targets are met
Keep up to date about developments in the travel industry

Requirements
A significant experience within travel/hospitality industry, luxury concierge and ticketing
Knowledge of luxury hotel groups
Experience with top VIP and international clientele
Fluent written and spoken French and English (multilingualism is a plus)
Excellent proficiency of Amadeus Air-Hotel-Car rental is essential (Air: reservation, pricing, issuance, modification, refund, profiles)
Proficiency in IGA
Mastery of B&B websites
Familiarity with new technologies and market trends in the travel industry
Negotiation skills and problem-solving abilities
Excellent communication, strong analytical skills, and active listening
Attention to detail and guest-oriented
Organized, responsive, and proactive
Flexible and versatile

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