IT Support Staff (M/F) Founded in 1980, La Monéga..

IT Support Staff (M/F)

Founded in 1980, La Monégasque d’Interventions “MI” has extensive expertise in temporary work, permanent contracts, and fixed-term contracts recruitment for all profiles and across all sectors of activity.

These sectors include Construction and Public Works, Services and Administration, Banking, IT, Yachting and Shipping, Industry, Hospitality, and Catering.

For over 40 years, our professionalism, responsiveness, and human resources expertise have allowed MI to establish a solid reputation, which has quickly benefited our clients and employees. Join us!

We are recruiting an IT Support Staff (M/F) for a private bank in Monaco (banking fixed-term contract).

Responsibilities:

User Support:

Answering calls, creating tickets, and tracking ticket progress.
Unlocking system and application access (passwords, tokens).
Troubleshooting issues, including remote support.
Providing hardware and software assistance to users.
Assisting users with software usage.
Offering various support services: telephony, videoconferencing.

Internal Duties:

Providing level 1 user support.
Managing day-to-day operations (systems, networks, supervision).
Tracking requests.
Deploying software and hardware (including fixed and mobile telephony).
Managing backups.

Required Skills:

Knowledge of workstation architecture (Windows/Citrix).
General knowledge of operating systems (Windows, iOS).
Familiarity with standard configurations, systems, and office tools.
Understanding of computer networks and IP telephony.
Knowledge of videoconferencing.

Required Qualities:

Responsiveness,
Versatility,
Resilience,
Diplomacy.

Skills:

Ability to detect and diagnose system and network problems.
Apply IT security rules and operating procedures.
Respect procedures.
Communicate effectively with users, adapting to their needs.
Work as part of a team.
Manage time effectively and prioritize tasks.

Language Requirement:

English: written and spoken comprehension: level 1.